Frequently Asked Questions
Find answers to common questions about Ardent POS. Can't find what you're looking for? Contact our support team.
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Ardent POS is a comprehensive point of sale system designed specifically for Ghanaian retailers. It helps you process sales, manage inventory, track customers, and analyze business performance - all in Ghana Cedis with mobile money integration.
Getting started is easy! Simply sign up for a free account, complete the setup wizard, and you can start processing sales within minutes. Our support team is available to help with any questions.
Ardent POS works on any device with a web browser - computers, tablets, or smartphones. For retail stores in Ghana, we recommend a tablet or computer with a receipt printer and barcode scanner for the best experience.
Yes! Ardent POS has offline capabilities. You can continue processing sales even without internet connection, and your data will sync automatically when you're back online.
We accept all major credit cards, mobile money (MTN, Vodafone, AirtelTigo), and bank transfers through our secure Paystack integration. All payments are processed in Ghana Cedis.
Yes, you can cancel your subscription at any time. There are no cancellation fees, and you'll continue to have access to your data until the end of your billing period.
We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied with our service, we'll provide a full refund within 30 days of your initial purchase.
No setup fees! You only pay the monthly subscription fee. We believe in transparent pricing with no hidden costs.
Your data security is our top priority. We use enterprise-grade encryption, secure cloud storage, and comply with international data protection standards. Your data is backed up daily and stored securely.
Only you and authorized users you invite can access your business data. We never share your data with third parties, and our team only accesses your data when you request support.
Yes, all payment processing is handled by Paystack, a PCI DSS compliant payment processor. We never store your payment information on our servers.
We offer 24/7 online support for all users, with priority support for paid plans. Our support team is available via email, chat, and phone to help you succeed.
Yes! We provide comprehensive training resources including video tutorials, documentation, and live training sessions. Our customer success team is also available for personalized training.
We respond to support requests within 2 hours during business hours (8 AM - 6 PM GMT). For urgent issues, we provide priority support with faster response times.
Yes! Ardent POS integrates with popular business tools including accounting software, e-commerce platforms, and marketing tools. We also offer API access for custom integrations.
