Data Protection & Security
Last updated: 28 October 2025
This Data Protection page outlines our comprehensive approach to safeguarding your business data, customer information, and transaction records. We implement industry-leading security measures and maintain strict compliance with international data protection standards.
Encryption
AES-256 encryption for data at rest and TLS 1.3 for data in transit
Compliance
GDPR, CCPA, and Ghana Data Protection Act compliant
Monitoring
24/7 security monitoring and threat detection
1. Data Security Framework
1.1 Technical Security Measures
We implement multiple layers of security to protect your data:
• Encryption at Rest: All data stored using AES-256 encryption
• Encryption in Transit: TLS 1.3 for all data transmission
• Database Security: Encrypted databases with access controls
• API Security: OAuth 2.0 and JWT token authentication
• Network Security: Firewalls, DDoS protection, and intrusion detection
1.2 Access Controls
Strict access controls ensure only authorized personnel can access your data:
- • Multi-factor authentication (MFA) for all user accounts
- • Role-based access control (RBAC) with principle of least privilege
- • Regular access reviews and permission audits
- • Session management with automatic timeout
- • IP whitelisting for administrative access
2. Data Classification & Handling
2.1 Data Categories
We classify data based on sensitivity and apply appropriate protection measures:
Data Category | Examples | Protection Level | Retention Period |
|---|---|---|---|
Public | Product catalogs, general business info | Standard encryption | Indefinite |
Internal | Business operations, analytics | Enhanced encryption | 7 years |
Confidential | Customer data, financial records | Maximum encryption + access controls | 7 years |
Restricted | Payment data, personal identifiers | Maximum encryption + audit logging | As required by law |
3. Compliance & Certifications
3.1 Regulatory Compliance
We maintain compliance with major data protection regulations:
GDPR Compliance
General Data Protection Regulation (EU) 2016/679
- • Data minimization and purpose limitation
- • Lawful basis for processing
- • Individual rights implementation
- • Data Protection Impact Assessments
Ghana Data Protection Act
Ghana Data Protection Act, 2012 (Act 843)
- • Registration with Data Protection Commission
- • Data subject rights protection
- • Cross-border data transfer controls
- • Breach notification requirements
3.2 Industry Standards
• ISO 27001: Information Security Management System
• PCI DSS: Payment Card Industry Data Security Standard
• SOC 2 Type II: Security, Availability, and Confidentiality
• NIST Cybersecurity Framework: Risk management and security controls
4. Data Breach Response
In the unlikely event of a data breach, we have a comprehensive response plan:
Phase | Timeline | Actions |
|---|---|---|
| Detection & Assessment | 0-1 hours | Immediate containment, impact assessment |
| Notification | 1-24 hours | Internal team notification, legal consultation |
| Regulatory Notification | 24-72 hours | Data Protection Authority notification |
| Individual Notification | 72 hours | Affected individuals notification |
| Recovery & Lessons | Ongoing | System recovery, process improvement |
5. Data Subject Rights
You have comprehensive rights regarding your personal data:
• Right of Access: Request copies of your data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request data deletion
• Right to Restrict Processing: Limit data use
• Right to Data Portability: Export your data
• Right to Object: Object to processing
• Right to Withdraw Consent: Revoke consent anytime
• Right to Lodge Complaints: Contact supervisory authorities
6. Third-Party Data Sharing
We carefully select and monitor third-party service providers who may process your data:
Service Provider | Purpose | Data Types | Safeguards |
|---|---|---|---|
| Cloud Infrastructure | Data hosting and processing | All data categories | Data Processing Agreement, Encryption |
| Payment Processors | Payment processing | Payment data, transaction info | PCI DSS compliance, Tokenization |
| Analytics Services | Usage analytics and insights | Anonymized usage data | Data anonymization, Limited retention |
| Support Services | Customer support and maintenance | Account data, support tickets | NDA, Access controls, Audit logging |
7. Security Monitoring & Auditing
We maintain continuous monitoring and regular auditing of our security measures:
• 24/7 Security Monitoring: Real-time threat detection and response
• Regular Security Audits: Quarterly internal and annual external audits
• Penetration Testing: Annual third-party security testing
• Vulnerability Management: Regular scanning and patch management
• Incident Response: Documented procedures and regular drills
8. Contact Information
For data protection inquiries, security concerns, or to exercise your rights:
Data Protection Officer
Mega Web Services
Address: 10A Mega Street, Adenta, Accra, Ghana
Phone: +233 302 527 484
Email: privacy@megwebservices.com
Security Hotline: security@megwebservices.com
Data Protection Authority: Ghana Data Protection Commission
This Data Protection page is effective as of the date listed above and applies to all users of Ardent POS.